Please note that once a new regular version will be released – you will be able to update to it. Mac: open /Users//Library/"Application Support"/ViberPC > find VoiceEngine.log file Tap it and your code will appear immediately. Make sure your Viber is connected to iCloud on iPhone (Google Drive on Android), and to restore Viber message conversation after reinstall and without computer. In your More screen, a QR code icon will be found on the top right corner. From Viber’s main user interface, tap the More menu. Launch the Viber app on your Home screen. Open the app and double check that the problem you experienced still occurs on this version If the issue still occurs, click Open Logs Folder button in Viber header > scroll down to find VoiceEngine.log file Email this file to with the subject: : Log file for case 454463300Īlternatively, you can use the following paths according your system to open the folder containing logs: Take a look at this information from Viber regarding the steps you need to take to create a back up using iCloud: ' Back up messages on iPhone 1. There’s another way to make your Viber QR code appear. If you are unable to download the version by clicking on the link, please copy and paste the link into your browser. Please follow these instructions to download & Install the debug version of Viber form here: This version tracks and logs Viber’s activity so that we can analyze these logs to identify why the problem you’re experiencing is occurring. To do so we need you to install a debug version of Viber on both mobile and DT devices. We want to investigate this issue further. You should be prompted with two option, app details/info and clear from list tap on app details/info and click on force close this will do your job. you should see viber there at the bottom. Thank you for reporting your issue to us. Then open your multitasking window/history window by pressing the home button.
I logged this with Viber and after weeks, got this response!
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